Dubai
Port and Customs
Vision
and Leadership
We will be a recognized
model of excellence,
challenging traditional
boundaries, seizing
opportunities,
setting the standard
to become a renowned
world leader in
providing innovative
Customs services.
Providing world
class services.
Mission
Statement
Our mission
is to excel in
serving Dubai
by delivering
Customs services
of the highest
and uncompromising
quality and value.
WE
ARE COMMITTED
to protect Dubai’s
revenue by going
beyond and above
assessing and
collecting duties
and fees. We will
control, regulate
and facilitate
the movement of
commodities between
Dubai and other
nations. We will
seek new channel
streams of revenues
depending on innovative
and creative service
endeavours.
WE
ARE COMMITTED
to provide the
highest quality
of services to
our customers.
We will exceed
our customers’
expectations by
providing friendly,
courteous, knowledgeable
and prompt service
in all areas of
our operations.
Through system-wide
continuous improvement
in the quality
of everything
we do, we will
strengthen our
leadership position.
Innovation, technology
and creativity
are essential
catalysts for
our competitive
advantage.
WE
ARE COMMITTED
to emphasise the
importance of
our employees
by providing an
environment where
people realise
their full potential,
where they feel
good about their
work, are challenged
and well trained,
and are able to
grow both professionally
and personally,
thereby maximising
their contributions.
We seek productivity
through participation,
teamwork and accountability.
WE
ARE COMMITTED
to conduct our
operations based
on international
provisions implemented
by the world Customs
and other international
trade communities.
Our conduct accommodates
recommendations
expressed by international
institutions which
have regard to
facilitating legitimate
trade. Integrity,
competence, and
conformity with
international
standards characterise
our Customs system.
WE
ARE COMMITTED
to endeavour to
be a good citizen
at all times by
engaging in activities
that have a positive
social and economic
impact on the
communities in
which we work
and the world
at large.
Functions
of Customs
Customs
is no longer a
mere collector
of duty or inspector
of cargo. Customs
has assumed new
responsibilities
that are more
significant from
a traditional
perspective. It
has expanded to
include the facilitation
of trade while,
at the same time,
Customs continues
to play a vital
role in preventing
the entry of goods
detrimental to
the United Arab
Emirates society.
One of the greatest
challenges of
Dubai Customs
consists in balancing
the facilitation
and the need for
control.
-
Economic
Function: Regulate
the flow of
trade into the
business sector.
-
Financial
Function: Collect
revenue.
-
Statistical
Function: Generate
trade statistics
reports and
analyses.
-
Social
Function: Regulate
imports and
exports into
and out of Dubai.
Customs
Policy pursued
in UAE and particularly
in Dubai has been
responsible for
elevating Dubai
to its present
status of an international
trading centre.
The role of Customs
now covers economic,
social and statistical
areas. Simply
stated, Dubai
Customs plays
a pivotal role
in border protection,
trade administration
and revenue collection.
Collection
of Customs Duties
Customs is charged
with assessing
and collecting
duties imposed
on imported goods.
Dubai levies a
4% duty on all
imported goods
(50% on alcohol
and 100% on Tobacco)
unless they are
exempted.
Provision
of complete information
on trade
Statistics
Section collects
and analyses information
on trade, import,
import for re-export
and export. Trade
and Customs statistics
are essential
decision-making
tools in order:
-
in
to develop trade
policies and
agreements;
-
to
ensure the financial
wealth of a
country
-
to
fund and resource
government departments
Protection
of public health
This type of function
is not related
to economic protection
as much as it
is to controlling
goods harmful
or potentially
harmful to the
individual or
environment. In
fact, strict control
is imposed on
foodstuffs, vaccines,
medicines, drugs
and other similar
goods. Dubai Customs
works in close
relationship with
Dubai Municipality
and Ministry of
Health.
Prohibition
or restriction
of goods
Dubai Customs
is also the first
line of defense
against the importation
of harmful goods
that affect individual
health, coherence
of the society
and environment
cleanliness.
Implementation
of regulations
to control the
flow of foreign
trade
The economic role
of Customs due
to the liberalized
and transparent
policy, has raised
Dubai to an international
trade hub which
now handles 70%
of UAE's non-oil
trade.
The
simple and easy
customs procedures
have facilitated
smooth movements
of consignments
in and out of
the country, affording
international
trade remarkable
incentives.
Excellent
infrastructure
combined with
high level transport
and communications
facilities and
the absence of
sales taxes paved
the way for non-oil
trade to grow.
Provision
of efficient import/export
procedures to
trade community
The liberal economic
policy regarding
customs operations
brought about
rapid increase
in the Emirates
development and
trade.
The
policy regarding
re-export is another
factor in the
speedy development
achieved by the
economy of Dubai.
Traders could
import from low
price sources
and keep the goods
for a period of
six months paying
only a deposit
of 4% until they
find the most
profitable market
to re-export their
goods. The deposit
is then refunded
on producing proof
of export.
The
transshipment
facility, that
enables traders
to transit their
shipments through
Dubai without
any hassles, has
also helped boost
international
transactions,
contributing to
rapid economic
development.
Provision
of incentives
to investment
One of the major
objectives of
trade administration
is to ensure that
the trade and
commerce community
receives the support
and is given the
advantages intended
by a wide variety
of trade policy,
legislation or
agreements.
Above
all, the economic
policy of keeping
tariff rates at
low levels and
the setting up
of free trade
areas such as
free zones and
duty-free areas
has provided substantial
force to accelerating
the pace of growth
of foreign trade
as well as industrial
development.
The
policy regarding
the issue of industrial
licences to manufacturing
industries exempting
them from customs
duty, forms another
important contributing
factor to the
economic role
of customs in
the development
of trade and commerce.
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