| What
is the cost for using South Travel & Tourism LLC service? |
There is NO CHARGE
or service fee to use South Travel & Tourism LLC hotel
reservation service. Back
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| TERMS |
| |
| What
is GCC Market? |
"GCC"
means The Cooperation Council for the Arab States
of the Gulf (GCC) the countries that are included
are Bahrain, Kuwait, Saudi Arabia, United Arab Emirates,
Qatar and Oman some hotels get volume business from
these countries the reason these country nationals
have good discounted Preferential rates or some
don't get volume business from these destinations
so they have higher rates please do check on our
Website for the difference. Back
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| What
is CIS Market? |
"CIS"
means Common Wealth Of Independent States the countries
that includes are Russia formerly Soviet Union,
Kazakhstan, Tajikistan, Azerbaijan, Ukraine all
others that
are near by. Back
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| What
is HB? |
"HB"
means Half Board, Hotel rates will be inclusive
of Daily Breakfast and Lunch or Dinner
|
| What
is BB? |
"BB" means
Bed and Breakfast the rates quoted on the Website
is inclusive of daily Buffet Breakfast. Back
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| What
is FB? |
"FB"means
Full Board the rates that will be quoted to you
will be inclusive of Daily Breakfast, Lunch and
Dinner. Usually we don't advertise FB or Full board
rates on our Website but it is always subject to
your request we can always quote you what ever will
be your
request. Back
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| What
is FIT rates? |
FIT rates is applicable
only for Frequent Individual Travellers. Back
to Top!
|
| What
is GIT rates? |
GIT rates is applicable
only for Group Travellers. Back
to Top!
|
| What is Pan Arab
Market? |
Pan Arab Market countries
are Lebanon, Palestine, Yemen, Syria, Jordan, Libya,
Egypt, Morocco, Sudan and Iraq. Back
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| |
| RESERVATION |
| |
| How
do I make a reservation? |
From our directory,
or from every hotel details page choose the hotel
you want to stay in and press or click on "Reservation"
Button at the bottom of each hotel page. You will
be taken into a Reservation form. On the form, just
follow the instructions. After you fill out all
of the needed information; press the "Submit
Reservation" button. Back
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| How
long will it take to get a hotel's confirmation? |
If the space is available,
the booking can be confirmed within 4 to 6 hours.
If no more allotment is available at that moment,
we will make the request to the hotel. In this case,
it might take 1 or 2 working days (depends on the
hotel's reservations clearing process) to get the
confirmation. Back
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| What
if the hotel I requested is not available? |
You will be notified
via e-mail if your requested hotel is not available.
And our travel experts will try to find hotels of
comparable standards, prices and in the same area
(if available) for your considerations.
Note: Please fill in
alternative hotels in the reservation form when
making reservation to let us know your preferences
in case of your requested hotel is not available.
To avoid disappointment,
especially over high season periods, very early
booking is strongly advised. Back
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| When
I submit my reservation, where does my request go? |
All travel arrangements
are processed through South Travel & Tourism LLC Reservation
Department of our company. All reservation will
be followed up within 24 hours with an email and
if available, a service order.Some hotels do not
confirm reservations immediately. In this case the
email you received from our Reservation staff will
not contain a confirmation number; however it will
contain a Service Order . Your reservation IS NOT
confirmed until you receive a confirmation number
from us. When we receive the confirmation number,
it will be emailed to you. Just for our records,
we take your information, it is & will be absolutely
confidential always. And will not be sold to any
third party companies. Back
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| Once
I have made my reservation, will I receive any written
confirmation from the hotel? |
No. The email confirmation
you receive from South Travel & Tourism LLC is all you
will need. It displays your Service Order Number.
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| Can
I make a reservation directly through the hotel? |
You can, but the
prices displayed on South Travel & Tourism LLC are available
only through our service. If you make a reservation
at the hotel, you will be charged on average 10%
to 50% more. Back
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| When
do you check availability? |
We check availability
only at the point of making a
reservation. Back
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| Will
you confirm my reservation by fax or phone? |
Usually we make confirmations
by e-mail, so please make double sure that you have
provided us the correct e-mail address. Although
if you cannot provide an email address, we will
send the confirmation
by fax. Back
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| |
| PAYMENT
PROCEDURES |
| |
| When
do I need to Pay?
|
Once we confirm reservation
in return E-mail for you, you will be given Option
date that you need to settle all your payments on
or before this date in failure to settle all the
payments before the Option date your reservation
will be automatically cancelled. Back
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| If
I failed to settle payments with in due date can my
reservation be still accepted? |
Yes it will be accepted
but can't promise the same hotel will be available
for your requested dates it is always subject to
availability of the hotel space and our allocation
with the hotel. Back
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| Why
do I need to fax authorization form and photo copy of
my credit card? |
We can understand
your security concern. But this is just a way to
filter out any bad transaction and to verify if
the credit card used for the booking was in fact
in your possession and it was you only who made
the booking and not some body who happen to have
your credit card no. etc. We take great care while
handling your credit card information and do not
share any of your information with other vendors
and partners. Back
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| Is
the credit card information secure with South Travel & Tourism LLC?
|
Unlike other companies,
we do not ask Credit Card details from you thru
our On-line Reservation Forms even if the system
is protected by standard secure socket layer (SSL)
encryption. Nowadays, there are programs that can
easily hack this protection system. Therefore, to
provide your credit cards and personal informations
a 100 % security, we ask you to send us all the
Credit Card Details by Fax which is a more secure
way to send confidential matters.Back
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| Why
South Travel & Tourism LLC ask for a Credit Card Back to
Back copy and any valid ID or passport copy of the Card
holder? |
To prevent fraud
cases and give protection to our clients, South Travel & Tourism LLC and our local Bank Merchant has
come to this agreement mutually to do proper verification
of any transaction before finally it will be charged
to that credit card. Back
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| Once
I decide to Confirm my reservation with your Company
How do I pay? |
When you receive
Confirmation E-mail from our Reservation staff they
send you same time Credit Card payment form Thru
E-mail you need to fill that form sign by the card
holder and fax back to us with front and back copy
of the Credit card and Passport copy of the Card
holder to be verified by our Bank in order to prevent
credit
card fraud cases. Back
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| What
Major Credit Cards You accept? |
We accept Visa, Master
Card and AMEX but payments Thru AMEX is
subject to 3% credit card Surcharges. Back
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|
| Can
I pay by Bank Transfers? |
Yes you can pay by
bank transfers but you must pay all the Telegraphic
Transfer Bank Charges that is more or less US$ 20.00.
Telegraphic Transfers can only be acceptable if
you are Arriving minimum of 10 days prior or else
you need to arrange all the payments
Thru Western Union. Back
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|
If
my payments are not clear or my Telegraphic Transfer
is not received
by you can my reservation be still secured or hold?
|
No, if we do not
receive any payments with in due date all your reservation
to be cancelled automatically. Back
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| |
| LODGING
RATES |
| |
| Are
taxes and breakfast included in your prices? |
Yes. Unless noted
otherwise, all taxes and breakfast
are included. Back
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|
| Do
you offer additional discounts? |
In the hotel directory
check carefully if there are available weekend special
rates or hot deals for the hotel you want to stay
in. Then click on Hotel Details to see all these
special rates. Sometimes we can offer additional
discounts, so check always our hot deals. Back
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| Are
your prices by room or by person? |
All prices in our
service are per room, not per person. For example,
a price for a single means a room with one person,
for a double means a room with 2 persons, etc. Back
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| How
can you offer rooms at such discounted prices? |
For two reasons.
First, all reservations are made through South Travel & Tourism LLC, our tourism division, who have negotiated
these favorable rates. Second, we use the internet
to do all the transactions, which cuts our cost
considerably. Back
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| |
| CANCELLATION
POLICY |
| |
| What
is your cancellation policy? |
1) If cancellation
is notified to us by fax or email 14 days before
check in date, Full refund less 6 % (Being Credit
Card Processing Fee) will be Paid back to you. If
cancellation is notified to us less than the mentioned
period above then one night charge for normal season
will be levied and refund the balance amount less
6 % and for peak season full cancellation charges
apply.
2) No show - means
no email or notification of cancellation received
to our office that guest is unable to travel before
the check-in date. Payments are not refundable and
will be forfeited accordingly.
3) Unused vouchers
- No refund provided in event of cancellation or
alteration for the services mentioned in the voucher
which the guest might decide not to use once the
date of check-in
commences. Back
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| |
| GENERAL
HOTEL POLICIES |
| |
| Can
South Travel & Tourism LLC supply a cot or crib for my room
when I travel with children? |
Most of the hotels
have Baby cot or crib facilities but still South Travel & Tourism LLC Reservation staff will help you
to request or recommend such hotels that are 100
percent sure to have these facilities, it is always
Free of cost. Back
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|
| How
do I request an early check-in or late checkout with
the hotel? |
Since hotel policies
regarding early check-in (generally 12:00 noon)
or late checkout (generally after 12:00 noon) vary
by location and by hotel as it is always subject
to availability of the hotel, please contact us
by e-mail or by phone prior to your arrival to make
any necessary arrangements. Back
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| |
| Can't find the answer
to your question? |
Email us your specific
question, at helpdesk@southtravels.com
and we will be happy to provide a prompt response.
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